Privacy Policy

Ark Intelligence Global, Inc. (“Ark Academy”, “Company”, “we”, “us”, “our”) operates the Ark Academy platform (the “Service”). The Service provides digital learning resources, AI-powered tools, collaborative live sessions, webinars, and educational community experiences.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when users access or use the Ark Academy platform.

This policy applies to:

  • platform users and account holders (“Members”)

  • student participants (“Participants”)

  • parents or legal guardians

  • visitors to Ark Academy websites and services

1. Data Controller

Company: Ark Intelligence Global, Inc. (Delaware C Corporation, United States)

Registered Address: 16192 Coastal Highway, Lewes, Delaware, USA 19958

Customer Support : https://arkacademy.channel.io/

Email: learn@arkacademy.io

Phone: 070-7174-2907

Privacy Officer: Yuda Leonardi 

Certain local operations may be handled through an authorized local representative or data processing partner.

2. Types of Personal Information Collected

Ark Academy collects personal information necessary to operate the platform and provide educational services.

2.1 Account Registration Information

When creating an account, we may collect:

  • parent or member name

  • email address

  • phone number

  • encrypted password

  • participant/student name

  • participant age or birth year

  • program enrollment information

If a participant is under the age of 14, personal data processing requires legal guardian consent.

2.2 Platform Usage Information

When the Service is used, we may collect technical and operational data including:

  • login timestamps

  • IP address

  • device information

  • browser type

  • platform activity logs

  • credit usage records

  • participation records for sessions or webinars

  • digital content access logs

These logs help support platform operation, transparency, and dispute resolution.

2.3 Session Participation Data

When participating in live sessions or webinars, the platform may collect:

  • attendance records

  • participation timestamps

  • chat messages

  • assignments submitted

  • feedback responses

  • facilitator interaction logs

This information helps provide learning feedback, program improvement, and operational support.

3. Recording, Transcription, and AI Learning

Ark Academy live sessions and collaborative activities may be recorded and transcribed.

3.1 Session Recording

Live sessions may record:

  • audio and video streams

  • chat interactions

  • shared materials

  • screen presentations

  • participation activity

 

Recordings are used for:

  • session review and quality improvement

  • operational monitoring

  • dispute resolution

  • educational feedback and program improvement

Participants may be notified where recordings occur.

3.2 Session Transcription

Recorded sessions may be automatically transcribed using speech-to-text technology.

Transcriptions may include:

  • spoken dialogue

  • facilitator explanations

  • student questions

  • discussion interactions

Transcriptions may be used to generate:

  • learning summaries

  • student progress insights

  • educational analysis

3.3 AI Learning and Educational Insights

Session recordings and transcripts may be processed by AI systems to improve Ark Academy educational services.

This processing supports:

  • learning analytics

  • automated progress insights

  • curriculum improvement

  • personalized learning feedback

  • parent progress reports

  • developmental analysis of student learning patterns

 

AI learning from session recordings occurs only to improve Ark Academy services and provide parents with report cards and data regarding their child's development. These recordings are not used to train external general-purpose AI models.

 

AI processing may involve internal systems and trusted third-party technology providers integrated into the Ark Academy platform.

4. Payment and Transaction Data

When purchasing program credit packages, the platform may collect:

  • order ID

  • purchase history

  • credit package purchased

  • payment confirmation information

  • transaction records

Payments are processed through designated payment gateway providers.

Ark Academy does not store full credit card numbers.

5. Purpose of Data Processing

Ark Academy processes personal information for the following purposes.

Service Delivery

  • account creation and authentication

  • platform access and dashboard functionality

  • credit package management

  • session scheduling and attendance tracking

Educational Services

  • facilitating live learning sessions

  • delivering digital content and AI tools

  • generating progress reports and learning analytics

Customer Support

  • responding to support inquiries

  • processing refunds or account issues

  • dispute resolution

Platform Improvement

  • analyzing usage patterns

  • improving educational experiences

  • improving AI-powered learning tools

Legal and Compliance

  • fraud prevention

  • compliance with applicable laws

  • operational security

6. Data Sharing and Service Providers

Ark Academy does not sell personal information.

However, personal information may be shared with trusted service providers necessary to operate the platform.

These may include:

  • payment processing providers

  • cloud hosting infrastructure providers

  • AI technology service providers

  • analytics and monitoring tools

  • customer support platforms

These providers are contractually obligated to process information only for service delivery purposes.

7. International Data Transfers

Ark Intelligence Global, Inc. operates globally.

Personal data may be processed in:

  • South Korea

  • the United States

  • other jurisdictions where service providers operate

When cross-border data transfers occur, appropriate safeguards are implemented to protect personal information.

8. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes described in this policy.

Typical retention practices include:

Account information

→ retained while the account remains active.

Operational logs and session records

→ retained for service analysis, educational feedback, and dispute resolution.

Payment records

→ retained according to financial and tax obligations.

If an account is deleted or a refund is completed, accounts and related platform access may be deactivated and certain usage data may be removed according to operational policy.

9. Account Hold and Platform Access

Members may request to place accounts on Hold, temporarily suspending service access.

During a Hold period:

  • live sessions are disabled

  • digital content access is disabled

  • AI tools are disabled

  • credits cannot be used

Operational logs may remain stored for platform management and dispute resolution.

10. Data Security

Ark Academy implements technical and organizational safeguards to protect personal information.

These safeguards may include:

  • encrypted data storage

  • secure authentication systems

  • access controls and internal permissions

  • monitoring for unauthorized access

  • infrastructure security practices

While strong protections are implemented, no internet system can guarantee absolute security.

11. Children's Privacy

Ark Academy serves students, including minors.

If a participant is under age 14, personal information will only be processed with consent from a legal guardian.

Parents or guardians may:

  • review personal data collected about their child

  • request correction of inaccurate data

  • request deletion of certain data where permitted by law

12. User Rights

Depending on applicable law, users may request:

  • access to personal information

  • correction of inaccurate data

  • deletion of personal information

  • restriction of certain processing activities

  • withdrawal of previously provided consent

Requests may be submitted through the Ark Academy support channel.

13. Cookies and Analytics

Ark Academy may use cookies or similar technologies to:

  • maintain login sessions

  • remember platform preferences

  • analyze platform usage

  • improve service performance

Users may disable cookies through browser settings, though some platform features may become unavailable.

14. Policy Updates

Ark Academy may update this Privacy Policy from time to time to reflect:

  • service improvements

  • regulatory changes

  • operational updates

Material updates will be communicated through the platform or by email.

Continued use of the Service after updates constitutes acceptance of the revised policy.

15. Contact Information

For privacy-related inquiries or requests:

Customer Support

Email: learn@arkacademy.io

Support Portal: https://arkacademy.channel.io

Privacy Officer: Yuda Leonardi 

Ark Intelligence Global, Inc.

Delaware, United States

Privacy Policy

Ark Intelligence Global, Inc. (“Ark Academy”, “Company”, “we”, “us”, “our”) operates the
Ark Academy platform (the “Service”). The Service provides digital learning resources, AI-powered tools, collaborative live sessions, webinars, and educational community experiences.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when users access or use the Ark Academy platform.

This policy applies to:

  • platform users and account holders (“Members”)

  • student participants (“Participants”)

  • parents or legal guardians

  • visitors to Ark Academy websites and services

1. Data Controller

Company: Ark Intelligence Global, Inc. (Delaware C Corporation, United States)

Registered Address: 16192 Coastal Highway, Lewes, Delaware, USA 19958

Customer Support : https://arkacademy.channel.io/

Email: learn@arkacademy.io

Phone: 070-7174-2907

Privacy Officer: Yuda Leonardi 

Certain local operations may be handled through an authorized local representative or data processing partner.

2. Types of Personal Information Collected

Ark Academy collects personal information necessary to operate the platform and provide educational services.

2.1 Account Registration Information

When creating an account, we may collect:

  • parent or member name

  • email address

  • phone number

  • encrypted password

  • participant/student name

  • participant age or birth year

  • program enrollment information

If a participant is under the age of 14, personal data processing requires legal guardian consent.

2.2 Platform Usage Information

When the Service is used, we may collect technical and operational data including:

  • login timestamps

  • IP address

  • device information

  • browser type

  • platform activity logs

  • credit usage records

  • participation records for sessions or webinars

  • digital content access logs

These logs help support platform operation, transparency, and dispute resolution.

2.3 Session Participation Data

When participating in live sessions or webinars, the platform may collect:

  • attendance records

  • participation timestamps

  • chat messages

  • assignments submitted

  • feedback responses

  • facilitator interaction logs

This information helps provide learning feedback, program improvement, and operational support.

3. Recording, Transcription, and AI Learning

Ark Academy live sessions and collaborative activities may be recorded and transcribed.

3.1 Session Recording

Live sessions may record:

  • audio and video streams

  • chat interactions

  • shared materials

  • screen presentations

  • participation activity

 

Recordings are used for:

  • session review and quality improvement

  • operational monitoring

  • dispute resolution

  • educational feedback and program improvement

Participants may be notified where recordings occur.

3.2 Session Transcription

Recorded sessions may be automatically transcribed using speech-to-text technology.

Transcriptions may include:

  • spoken dialogue

  • facilitator explanations

  • student questions

  • discussion interactions

Transcriptions may be used to generate:

  • learning summaries

  • student progress insights

  • educational analysis

3.3 AI Learning and Educational Insights

Session recordings and transcripts may be processed by AI systems to improve Ark Academy educational services.

This processing supports:

  • learning analytics

  • automated progress insights

  • curriculum improvement

  • personalized learning feedback

  • parent progress reports

  • developmental analysis of student learning patterns

 

AI learning from session recordings occurs only to improve Ark Academy services and provide parents with report cards and data regarding their child's development. These recordings are not used to train external general-purpose AI models.

 

AI processing may involve internal systems and trusted third-party technology providers integrated into the Ark Academy platform.

4. Payment and Transaction Data

When purchasing program credit packages, the platform may collect:

  • order ID

  • purchase history

  • credit package purchased

  • payment confirmation information

  • transaction records

Payments are processed through designated payment gateway providers.

Ark Academy does not store full credit card numbers.

5. Purpose of Data Processing

Ark Academy processes personal information for the following purposes.

Service Delivery

  • account creation and authentication

  • platform access and dashboard functionality

  • credit package management

  • session scheduling and attendance tracking

Educational Services

  • facilitating live learning sessions

  • delivering digital content and AI tools

  • generating progress reports and learning analytics

Customer Support

  • responding to support inquiries

  • processing refunds or account issues

  • dispute resolution

Platform Improvement

  • analyzing usage patterns

  • improving educational experiences

  • improving AI-powered learning tools

Legal and Compliance

  • fraud prevention

  • compliance with applicable laws

  • operational security

6. Data Sharing and Service Providers

Ark Academy does not sell personal information.

However, personal information may be shared with trusted service providers necessary to operate the platform.

These may include:

  • payment processing providers

  • cloud hosting infrastructure providers

  • AI technology service providers

  • analytics and monitoring tools

  • customer support platforms

These providers are contractually obligated to process information only for service delivery purposes.

7. International Data Transfers

Ark Intelligence Global, Inc. operates globally.

Personal data may be processed in:

  • South Korea

  • the United States

  • other jurisdictions where service providers operate

When cross-border data transfers occur, appropriate safeguards are implemented to protect personal information.

8. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes described in this policy.

Typical retention practices include:

Account information

→ retained while the account remains active.

Operational logs and session records

→ retained for service analysis, educational feedback, and dispute resolution.

Payment records

→ retained according to financial and tax obligations.

If an account is deleted or a refund is completed, accounts and related platform access may be deactivated and certain usage data may be removed according to operational policy.

9. Account Hold and Platform Access

Members may request to place accounts on Hold, temporarily suspending service access.

During a Hold period:

  • live sessions are disabled

  • digital content access is disabled

  • AI tools are disabled

  • credits cannot be used

Operational logs may remain stored for platform management and dispute resolution.

10. Data Security

Ark Academy implements technical and organizational safeguards to protect personal information.

These safeguards may include:

  • encrypted data storage

  • secure authentication systems

  • access controls and internal permissions

  • monitoring for unauthorized access

  • infrastructure security practices

While strong protections are implemented, no internet system can guarantee absolute security.

11. Children's Privacy

Ark Academy serves students, including minors.

If a participant is under age 14, personal information will only be processed with consent from a legal guardian.

Parents or guardians may:

  • review personal data collected about their child

  • request correction of inaccurate data

  • request deletion of certain data where permitted by law

12. User Rights

Depending on applicable law, users may request:

  • access to personal information

  • correction of inaccurate data

  • deletion of personal information

  • restriction of certain processing activities

  • withdrawal of previously provided consent

Requests may be submitted through the Ark Academy support channel.

13. Cookies and Analytics

Ark Academy may use cookies or similar technologies to:

  • maintain login sessions

  • remember platform preferences

  • analyze platform usage

  • improve service performance

Users may disable cookies through browser settings, though some platform features may become unavailable.

14. Policy Updates

Ark Academy may update this Privacy Policy from time to time to reflect:

  • service improvements

  • regulatory changes

  • operational updates

Material updates will be communicated through the platform or by email.

Continued use of the Service after updates constitutes acceptance of the revised policy.

15. Contact Information

For privacy-related inquiries or requests:

Customer Support

Email: learn@arkacademy.io

Support Portal: https://arkacademy.channel.io

Privacy Officer: Yuda Leonardi 

Ark Intelligence Global, Inc.

Delaware, United States